[US] Purchase order rejected: Valid JetBrains quote required
Symptoms
A valid JetBrains Quote is required to process a Purchase Order.
Environment
- Customer type: Commercial
- Region: All regions
- Product: All products, annual subscriptions
Cause
A purchase order will be rejected if a valid JetBrains Quote is not provided.
Resolution
- Contact Sales Support and provide the following:
- For a renewal
- License ID's to be renewed
- For a net-new purchase
- License type
- Quantity
- Shipping address (if different from account's)
- Billing address (if different from account's)
- License delivery contact (if different from account's)
- For a renewal
- Sales Support will provide a valid quote to be used to process the purchase order