Overdue invoice: Subscription suspended before the expiration date

Symptoms

A subscription has been suspended before its expiration date.

Environment

• Customer type: Commercial
• Region: All regions
• Product: All paid products

Cause 

The renewal invoice was not paid by the due date. An overdue renewal invoice may result in the subscription being suspended even before the current subscription expires.

Resolution

1. Log into JetBrains Console
2. Click Billing
3. Click Transactions and invoices 
4. Check whether the renewal invoice has been paid
5. If the payment has already been made, contact Sales Support
   a. Provide the invoice number and proof of payment
   b. Sales Support will verify the payment status and assist with restoring access, if applicable
6. If the payment has not yet been made, complete the payment for the outstanding renewal invoice