Refunds: How to request a refund for a JetBrains purchase

Symptoms

A refund is needed for a JetBrains product or a third-party plugin purchased via JetBrains Marketplace.

Environment

• Customer type: Personal, Commercial
• Region: All regions 
• Product: All products 

Resolution

1. Check whether the purchase is eligible for a refund:
   1. Monthly subscriptions to JetBrains products and third-party plugins purchased via JetBrains Marketplace can be refunded within 7 days of the purchase date
   2. Annual subscriptions to JetBrains products and third-party plugins purchased via JetBrains Marketplace can be refunded within 30 days of the purchase date
   3. Perpetual plugin licenses purchased via JetBrains Marketplace can be refunded within 30 days of the purchase date
   4. AI subscriptions and AI credits are non-refundable
2. If the purchase is eligible, contact the JetBrains Sales Support to request a refund
   1. Provide the order reference number, invoice number, or other purchase-related information
3. If the purchase was made from Mainland China, contact the JetBrains Sales Support for country-specific information