Personal license: Renewing an expired monthly subscription with a continuity break

Symptoms

The personal monthly subscription has already expired and needs to be renewed for a full month with a continuity break.

Environment

• Customer type: Personal
• Region: All regions
• Product: All paid IDEs, monthly subscription

Resolution

1. Sign in to JetBrains Account with the account linked to the subscription
   1. On the main account page, find the expired monthly subscription
   2. Click Resume payments or Renew (for an active subscription)
   3. Continue to check out and review the product, monthly billing period, price, and validity dates
   4. Select the continuity break option, shown as Set continuity break when available
   5. Confirm that the order starts from the purchase date and covers one full month. Do not complete the order if the checkout instead shows a backdated period or a charge for the gap period
   6. Complete payment
2. Return to JetBrains Account and confirm that the subscription is active, and its validity begins on the purchase date
3. If further assistance is needed, contact Sales Support