Overdue invoice: Purchase order rejected due to overdue invoice

Symptoms

New purchase order was rejected due to an overdue invoice. 

Environment

• Customer type: Commercial
• Region: All regions
• Product: All products

Resolution

1. Log into JetBrains Central Console
2. Click Billing
3. Click Transactions and invoices 
4. Check whether the renewal invoice has been paid
5. If the payment has already been made, contact Sales Support
   a. Provide the invoice number and proof of payment
   b. Sales Support will verify the payment status with accounting
6. If the payment has not yet been made, complete the payment for the outstanding invoice