Unable to find or download an invoice: Not received by email

Symptoms

Invoice not received by email; unable to locate the invoice download option.

Environment

• Customer type: Commercial
• Region: All regions
• Product: All Products

Resolution

1. Go to JetBrains Central Console and sign in with the account that was used for the purchase
2. Select Billing on the left side
3. Click Transactions and invoices
4. Click the invoice reference number that needs to be downloaded
5. Download the invoice
   1. If the invoice cannot be downloaded, contact Sales Support and provide the order number or invoice reference