Unable to access account: 2FA and Recovery Codes Unavailable

Symptoms

Unable to access account as 2FA and recovery codes are unobtainable.

Environment

• Customer type: All Customers 
• Region: All Regions 
• Product: All Products 

Resolution

1. Provide Proof of Identity (personal ID) or account ownership (previous invoice or license certificate) to Sales Support 
2. After necessary information or documents obtained, support specialist will reset 2FA within specified account