License management: Locating a license registered with a different email address

Symptoms

A license cannot be located because it is believed to be registered with a specific email address, but no matching license is found.

Environment

• Customer type: All customers
• Region: All regions
• Product: All Products

Cause 

The license is registered with a different email address than the one used to sign in to the JetBrains Account.

Resolution

1. Verify that the correct email address is being used to sign in to the JetBrains Account
2. Check whether the license may have been registered with a different email address
3. If the registered email address cannot be identified, contact Sales Support
   1. Provide any available information, such as the license ID, order number, invoice number, alternative email addresses that may have been used, or the last four digits of the payment card used for the purchase
4. Sales Support will use the provided information to help locate the license