Orders: Verifying a payment

Symptoms

A payment has been completed, but the order has not yet been fulfilled or the license has not been issued.

Environment

• Customer type: Commercial
• Region: All regions
• Product: All paid products

Cause

The payment has not yet been matched to the order and requires verification.

Resolution

1. Contact JetBrains Support
2. Provide the order number or invoice number
3. Provide proof of payment
4. JetBrains Support will verify the payment status and process the order if the payment has been received