License assignment: Reassigning a released license

Symptoms

A previously assigned license is no longer available in the JetBrains Account.

Environment

• Customer type: Commercial
• Region: All regions
• Product: All products

Cause

The license was released (unassigned) from the JetBrains Account. Once released, it is no longer associated with the previous user.

Sales Support team cannot restore a released license assignment.

Resolution

1. Contact the organisation's account administrator
2. Ask the administrator to assign the license to the required email address
3. After the license has been reassigned, sign in to the JetBrains Account to access and activate the license
4. If the administrator is unknown, reach out to Sales Support