Renewals: Updating the purchase order for an automatic renewal

Symptoms

A new purchase order is required for the renewal of a subscription with automatic renewal enabled.

Environment

• Customer type: Commercial
• Region: All regions
• Product: All paid annual products

Cause 

Subscriptions with automatic renewal enabled are renewed using the existing renewal settings. A new purchase order cannot be applied to an automatic renewal that is already scheduled.

Resolution

1. Contact Sales Support
2. Provide the subscription pack ID or license ID
3. Provide the new purchase order number
4. Request that automatic renewal be disabled
5. After automatic renewal has been disabled, Sales Support will manually prepare and send a renewal quotation referencing the new purchase order