[ROW] Subscription renewal: Switching from credit card enabled auto-renewal to invoiced billing.

Symptoms

Switching from credit card enabled auto-renewal to invoiced billing. 

Environment

  • Customer type: Commercial
  • Region: EMEA, APAC (excluding China)
  • Product: All products

Resolution

  1. Log into JetBrains Central Console as an administrator
    1. In the sidebar under Billing select 
    2. Find the desired Subscription Pack and click Disable auto-renewal
    3. In the dialog that pops up, click Disable automatic billing
  2. Contact Sales Support and request either pro-forma invoice or invoice with Net terms
    1. If invoice with Net terms is chosen, Sales Support will provide a quote. An invoice will be generated once Purchase Order or signed quote is received
    2. If pro-forma is chosen, the pro-forma invoice will be provided promptly which payment can be issued against 
  3. The swap from auto-renewal to invoiced billing will then be complete

 

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