[ROW] Subscription renewal: Switching from credit card enabled auto-renewal to invoiced billing
Symptoms
User requests to switch from credit card enabled auto-renewal to invoiced billing.
Environment
- Customer type: Commercial
- Region: EMEA, APAC (excluding China)
- Product: All products
Resolution
- Log into JetBrains Account as an administrator
- Find the corresponding subscription or subscription pack and disable auto-renewal
- Contact Sales Support and request either pro-forma invoice or invoice with Net terms
- If invoice with Net terms is chosen, Sales Support will provide a quote. An invoice will be generated once Purchase Order or signed quote is received
- If pro-forma is chosen, the pro-forma invoice will be provided promptly which payment can be issued against
- The swap from auto-renewal to invoiced billing will then be complete