Unintended purchase completed: Requested cancellation

Symptoms

Licenses were unintentionally or accidentally purchased.

Environment

• Customer type: All customers
• Region: All regions
• Product: All products

Resolution

1. Contact Sales Support to request cancellation of order
   1. Provide any of the following to ensure correct order is located:
      1. Order ID
      2. Invoice number
      3. License(s) ID(s)
      4. License Certificate
      5. Invoice
2. If Order qualifies for refund, Sales Support will issue one

3. Upon successful cancellation, Sales Support can assist with replacement order if needed