Unintended purchase completed: Requested cancellation

Symptoms

Licenses were unintentionally or accidentally purchased.

Environment

• Customer type: All customers
• Region: All regions
• Product: All products

Resolution

1. Contact Sales Support to request cancellation of order
   1. Provide any of the following to ensure correct order is located:
      1. Order ID
      2. Invoice number
      3. License(s) ID(s)
      4. License Certificate
      5. Invoice
2. Upon successful cancellation, Sales Support can assist with replacement order if needed.