Subscription cancellation: Stopping automatic renewal

Symptoms

A request is made to cancel one or more subscriptions and prevent future automatic renewals.

Environment

• Customer type: Commercial
• Region: All regions
• Product: All paid products

Resolution

1. Sign in to JetBrains Console 
2. Follow the instructions in Cancel a commercial subscription 
3. If assistance is required, contact Sales Support and provide:
   a. The Subscription Pack ID, if the entire Subscription Pack should be cancelled
   b. The license ID(s), if specific licenses within a Subscription Pack should be cancelled 
4. After cancellation, the subscriptions will remain available until their current expiration dates and will not renew automatically