Subscription pack: Adding a new user

Symptoms

A license for a new user should be added to an existing subscription pack during renewal, and there is already an unused expired license for that product on the account. 

Environment

• Customer type: Commercial
• Region: All regions
• Product: All paid products

Resolution

1. To renew an expired license and assign it to a user, first log in to JetBrains Central Console
2. In the sidebar under Licensing, select Licenses
3. Use search or filters to find the license(s) to be renewed and select them
4. Select Upgrade and then, in the dropdown menu, click Renew to go to checkout and pay online, or click Get quote to request a quote
5. Once the license is renewed, assign it to the new user
6. In case any assistance is needed, contact Sales Support and provide:
   1. The subscription pack ID
   2. The license ID of the expired license, if applicable
   3. The product required for the new user

Note: Commercial licenses purchased on or after January 2, 2025, are not eligible for the continuity discount.