License activation: Not receiving JetBrains emails

Symptoms

Not receiving any emails from JetBrains.

Environment

• Customer type: All customers
• Region: All regions
• Product: All products

Resolution

1. Contact Sales Support and Provide:
   1. Email address associated with the assigned license or JetBrains Account
2. Sales Support will verify the email address and make necessary changes in the account if required
3. Once the change has been made in the system, all future emails from JetBrains will be delivered
4. Make sure the email is allowed to receive mail from JetBrains sent via Amazon SES