Subscription management: Add valid subscription back to an existing subscription pack

Symptoms

A valid subscription was mistakenly canceled, and payment was stopped. It needs to be added back to the subscription pack so it is renewed automatically with the other subscriptions in the pack.

Environment

• Customer type: Commercial
• Region: All regions
• Product: All paid products 

Resolution

1. Open JetBrains Central Console
2. In the left-side menu, click Licensing > Licenses
3. Search by license ID or product to find the subscription that needs to be restored
4. Select the subscription by checking the small square next to the license ID
5. Click the Pay dropdown menu > Change subscription pack for the license
6. In the dialog that appears, select the target subscription pack
7. Select an existing pack or create a new one
8. Click Move licenses

When a subscription is moved to another pack, the pack’s payment date updates if the new subscription renews earlier. If it renews later, the payment date remains unchanged.