Subscription refund: Monthly or annual subscription

Symptoms

Request for a refund of a JetBrains subscription.

Environment

• Customer type: All Products
• Region: All regions
• Product: All paid products, monthly and annual subscriptions

Resolution

1. Verify that the purchase is eligible for a refund
2. Locate the order number or invoice number in the purchase confirmation email or in the JetBrains Account
3. Submit a refund request through the JetBrains Support Request Form and include the order number or invoice number
4. Wait for the Sales Support team to review the request
5. If approved, the refund will be issued to the original payment method within 3–5 business days