Company account: Tax ID already associated with an existing customer

Symptoms

The message "Already assigned to [Company Name]" is displayed during the creation of a commercial JetBrains Account, and it is unclear whether the Tax ID can be used.

Environment

• Customer type: Commercial
• Region: All regions
• Product: All products

Cause

The message is displayed because the Tax ID is already associated with an existing commercial JetBrains Account. This does not prevent additional commercial JetBrains Accounts from being created using the same Tax ID.

Resolution

1. Continue creating the commercial JetBrains Account using the desired email address
2. Use the same Tax ID during account creation
3. If the account cannot be created or assistance with the existing commercial JetBrains Account is required, contact Sales Support
4. Provide:
   a. The Tax ID
   b. The company name
   c. The email address associated with the new commercial JetBrains Account
5. Sales Support will assist with completing the account setup or resolving any issues with the existing commercial JetBrains Account