Subscription downgrade: Changing the All Products Pack to a single IDE

Symptoms

An All Products Pack subscription needs to be downgraded to a subscription for a single JetBrains IDE.

Environment

• Customer type: Personal, Commercial
• Region: All regions
• Product: All Products Pack

Cause

The All Products Pack is no longer required, and the subscription should continue with a single JetBrains IDE.

Resolution

1. Sign in to the JetBrains Account or JetBrains Console for commercial subscriptions
2. Locate the All Products Pack subscription to downgrade
3. Downgrade the All Products Pack subscription using the applicable instructions:
   a. Personal subscriptions: Make changes to a personal subscription
   b. Commercial subscriptions: Upgrade or downgrade subscriptions
4. If assistance is required, contact Sales Support and provide:
   a. The All Products Pack license ID
   b. The JetBrains IDE to which the subscription should be downgraded
5. Sales Support will assist with processing the downgrade
6. After the downgrade takes effect, the subscription will renew as the selected IDE subscription instead of the All Products Pack

Note: For commercial subscriptions, an existing continuity discount can be retained when upgrading a subscription. However, the continuity discount is permanently lost when the subscription is downgraded.